Our 16 oz bottles can travel in checked baggage. We recommend you use the caps they arrived with to seal them for travel and bring the pumps along separately.

The pH range for the shampoo is 5 – 6.
The pH range for the conditioner is 5.5 – 6.5.
The pH range for the deep conditioner is 4.0 – 6.0.
The pH range for the hair + body wash is 6.5-7.5.
The pH for the face wash is 6.
The average pH of our lotions is 4.4.
The pH range for the Hair Repair is 4.5 – 5.5.

All four shampoo have the same nourishing base formula, but the three scented options contain different oils that vary each alternative.

Citrus Lavender is good for those who want hydration and helps hair to grow strong and healthy.

Rosemary Mint Vanilla is good for those looking for a clarifying shampoo and to balance the pH of your scalp.

Unscented is good for those with sensitive skin or who prefer no scent.

Cherry Almond is good for those looking to combat dryness, reduce frizz, and add shine.

Yes, all of our products are pet-safe but the Hair + Body Wash is the closest to a pet’s average skin pH. Our unscented line is especially good for pets with sensitive skin and contains no essential oils. We recommend diluting it first in order to achieve more suds and make the product last longer.

For most of our 16 oz products we have a travel size option that works really well as a sample. You’ll have the abillity to select the 2.5 oz travel size under those products in our shop. They are large enough to get more than a few uses to see if they work for you. 

I think you’ll be surprised by how long the bottles last. Since our products are aloe-based, instead of water-based, they are highly concentrated so you don’t need much. The average use time seems to be 3-4 months, but some people say they are lasting 6 months or more. 

All of our products have a shelf life of two years. On the bottom of each bottle there’s a lot number stamp that corresponds to the date of the most recent filling! You can check with us to get any dates you need.

You need to go to the subscriptions page to add, edit or delete your subscriptions. There are more instructions and videos there to help explain the process. NOTE: you will need to be signed in to the site in order to see the subscriptions page.

Please don’t hesitate to contact us if you are having trouble or need some help!

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It’s the same price each time you order whether it’s the first time or a refill, although we do offer 10% off for subscriptions and free shipping for orders over $100.
Our plan is for you to order a second bottle when the first is running low. When the first one is empty, just switch the pump over to the new bottle and we pay for the empty bottle to come back to us in the box the refill arrived in to be cleaned, refilled, and reused!

Please help our team by only returning bottles we can reuse to reduce costs and the carbon footprint.
Here’s our REUSE CRITERIA:
– Bottle should be empty, rinsed, and dried
– No large dents
– Free of hard water spots
– No travel/sample bottles (you can keep those and refill them yourself)
– No bottles from another company

If your bottles DO NOT meet the criteria please RECYCLE LOCALLY as aluminum can be recycled infinitely.
If your bottles DO meet the criteria we look forward to getting it back! 

You can purchase a new pump here!

BUY A PUMP

In contrast, our aluminum bottles can be recycled without any quality loss. In fact, recycling aluminum requires less energy than was needed to make the bottles in the first place.

The carbon footprint created to ship your orders is offset through native tree plantings, energy upgrades for low-income families, methane abatement programs at local landfills, and more.

It’s something we very much consider. It’s why we designed the bottles to last as long as possible and put smaller than normal pumps on. Researchers from the MIT Center for Transportation & Logistics found that traditional brick-and-mortar shoppers have more than double the environmental impact of online shoppers. You can read more about our efforts on our Sustainability Page!

We founded Plaine Products to provide natural, quality products in sustainable packaging, making it easier for everyone to use a little less plastic in their lives. Each year we publish a Sustainability Report to share in-depth information about our work to reduce greenhouse gas emissions, packaging waste, and more! You can download the report here.

We offset the carbon created by shipping through We are Neutral. We also ask that customers only return bottles we can reuse to reduce costs and the carbon footprint.

Here’s our REUSE CRITERIA:
– Bottle should be empty, rinsed, and dried
– No large dents
– Free of hard water spots
– No travel/sample bottles (you can keep those and refill them yourself)
– No bottles from another company
If your bottles DO NOT meet the criteria please RECYCLE LOCALLY as aluminum can be recycled infinitely.
If your bottles DO meet the criteria we look forward to getting it back! (edited) 

We want you to feel comfortable. If our 10oz or 16oz  bottles don’t work out within 30 days you may return your products for a refund, but we ask that you cover the return shipping charges. Sulfate-free products often require time for your hair to adjust. Check out our tips for making the switch to natural products above.

Plaine Products ships to all 50 states and Puerto Rico. For those orders it’s a $6 flat rate shipping fee and free shipping for orders $100+.

We also ship to Canada. Shipping costs are calculated once the address is entered during checkout. Unfortunately, we don’t have any flexibility on Canadian shipping rates.

No, it’s actually better not to send back bottles that are too dented or damaged for us to reuse. Bottles with dents smaller than a dime are fine to return.  
The good news is aluminum can be recycled without any quality loss, so they can be turned  into other aluminum products an infinite number of times. When plastic is recycled it’s downgraded and can only be recycled once or twice.

Once you’ve successfully placed an order you’ll receive an email confirmation from us that your order is processing.

When we ship your order we’ll send another email with the tracking information! At this point, your order will show as Completed in our system, which means it’s on the way.

If you have any questions email us at Orders@plaineproducts.com

The carbon footprint created to ship your orders is offset through native tree plantings, energy upgrades for low-income families, methane abatement programs at local landfills, and more.

Your order will ship within one business day of being received. Shipping takes between 2 – 4 days depending on your proximity to our Cincinnati, OH headquarters. We ship orders Monday – Friday.

• Wet your hair thoroughly before applying Plaine Products shampoo. This makes it easier to apply the shampoo and distribute it through your hair.
• Start with a small amount of shampoo. People expect sulfate-free shampoo to lather like a normal shampoo, and when it doesn’t, they apply even more shampoo to their hair. Although that rich lathery foam may not be there (sulfates are chemicals that create the foamy lather), the shampoo is still cleaning your hair.
• Apply more water, not more product, which will help distribute the shampoo through your hair. Plaine Products shampoos are concentrated and a little can go a long way.
• Shampoo a second time. Because sulfate-free shampoo lathers less, it can be more difficult to remove dirt and oil from your hair. Shampooing a second time helps remove the oil and dirt and clean your hair more thoroughly. You may notice more foamy lather the second time.
• Be sure to thoroughly rinse your hair to remove any residue so your hair doesn’t feel heavy.
• Follow up with sulfate-free Plaine Products conditioner to moisturize your hair. When applying conditioner,  concentrate on hair ends. Applying conditioner at the roots can weigh down your hair and even cause your roots to appear greasy. Rinse well.

• Usually static occurs in the hair when there is no humidity or moisture in the air-you are correct, like in the winter months. If you live in a dry climate, perhaps a humidifier can help add moisture back into the air. One thing to try is a deep conditioning treatment. Shampoo your hair as usual and leave in the conditioner for five minutes before rinsing. This will add some extra moisture to your hair. A wooden or metal comb is better than plastic because plastic is non-conductive and causes static electricity when you comb your hair.
• Another option is product: Plaine Products Hair Repair is a light spray detangler. It replenishes moisture in the hair and can be used in place of a conditioner on fine hair, or after conditioning as a detangler for thick or curly hair. Simply spray on damp hair focusing on the ends and air dry or blow-dry as usual. 
• If you prefer an oil, our Beauty Oil is another option. Lighter than Argan Oil, this oil is a hydrating blend of Helianthus annuus (sunflower) seed oil, Vitis vinifera (grape) seed oil, squalene (olive derived), and Simmondsia Chinensis (jojoba) seed oil and can be applied to the ends of hair to tame flyaways, frizz, and bring the shape back to curls.

We also have a Refer a Friend program that any existing customer can use! Give your friends $15 to try our products for the first time, and with each friend’s first order, you’ll get $15 in your account as a thank you for ensuring a little less plastic in the world.