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FAQ

FREQUENTLY ASKED QUESTIONS

 

GENERAL PRODUCT KNOWLEDGE

Are your products toxin-free and kid safe?

Yes, Mother Nature provides all of our ingredients. You’ll find we only include things that you can pronounce, no multiple-syllable chemicals. In addition to being vegan, non GMO, and organic, our products are free of sulfates, parabens, and toxins, making them safe for kids, much softer on colored hair than typical shampoo and recommended for those of us who have sensitive skin.

Can I travel with my Plaine Products?

Our travel size shampoo, conditioner, body wash and lotion are all TSA compliant and can be used in carry on bags. The best part? You can refill them with our 16 oz bottles when you get home!

Our 16 oz bottles can travel in checked baggage. We recommend you use the caps they arrived with to seal them for travel and bring the pumps along separately.

How do your products work on different hair types?

Check out the testimonials from our customers, or the product review on the bottom of each product’s page.

Where are your hair and body products manufactured?

A family-owned and operated, environmentally-friendly company in the United States provides us with custom, small batch, private label products. They are passionate about using superior ingredients and are associated with some of the finest resorts in the world. They specialize in luxury, all natural products and their unique formulas are carefully selected from nature’s most nutrient and vitamin-rich plants, minerals, and renewable sources.

Is there any BPA in your products?

No, our pumps are BPA free. The cosmetic grade liners inside the bottles are BPA and PVC free.

Are your products Palm Oil free?

Yes, we are happy to say that Plaine Products is palm oil free! Not only do we not use it as an ingredient, but it is also not hidden inside other ingredients. Our vegetable glycerin is derived from coconut oil and our glyceryl mono stearate in the body lotion is palm oil free.

What is the pH range for your products?

The pH range for the shampoo is 5 – 6. The pH range for the conditioner is 5.5 – 6.5. The pH is 6 for face wash. The average pH of our lotions is 4.4.

Are your products gluten free?

We’re happy to say our ingredients are gluten free, but we don’t advertise as such since our factory isn’t certified. We always recommend giving it a test with our travel size products first!

Are your hair products safe for color-treated hair?

Yes! Our products are free of sulfates, parabens, and toxins, making them much softer on color-treated hair than most mainstream products.

What’s the difference between the two scented shampoos?

Although both Plaine Products Citrus Lavender shampoo and Rosemary Mint Vanilla shampoo are the exact same formula, they contain different essential oils used for fragrance. Many people with oily hair prefer the Rosemary Mint Vanilla Shampoo. They find it to be more clarifying, or cleansing due to the Rosemary and Mint.

Can I use your products on my pets?

Yes, all of our products are pet-safe and can be used on your pup or cat. You can dilute it first in order to achieve more suds and make the product last longer.

Do you sell your products in any retail stores?

We are proud to partner with dozens of retailers across the country! Visit our Store Locator section to find one nearest to you.

Do you offer samples of your products?

On our shop, we have a Travel Size section and those work really well as samples. They are 2.5 oz, so you should be able to get a few uses and see if they work for you!

How long do the bottles last and when do they expire?

I think you’ll be surprised by how long the bottles last. Since our products are aloe-based, instead of water-based, you don’t need much. We also use a smaller pump than most companies. The average seems to be 3-4 months, but some people say they are lasting 6 months or more. All of our products have a shelf life of two years. On the bottom of each bottle there’s a stamp with the date of the most recent filling!

What do you have planned for the future?

We recently added hair repair, beauty oil, and hand sanitizer to our line of vegan personal care products. We plan to add additional products in the future and are always open to suggestions!

Can I give Plaine Products as a gift?

Yes! There are three options: First, you can select a gift card in the shop and it will be emailed to the recipient – no waste at all.
Second, we have a new Gift Bundles section in the shop:  options of pre-selected gifts ready to go!
Third, any Plaine Products can be turned into a gift. On the checkout page where you enter your payment information, there is an option at the top of the screen to ship to a different address. While you are checking out there’s also a notes section where you can let us know to include a card and what you’d like it to say!

SUBSCRIPTIONS & REFILLS

How do I edit my subscriptions?

You need to go to the subscriptions page to add, edit or delete your subscriptions. There are more instructions and videos there to help explain the process. NOTE: you will need to be signed in to the site in order to see the subscriptions page.

Please don’t hesitate to contact us if you are having trouble or need some help!

EDIT SUBSCRIPTIONS

CONTACT US

How does the subscription process work?

We want to make subscribing as easy as possible. There is no membership fee, you can cancel your subscription at any time, and you can change your shipment frequency whenever you like! We’re here to make your life easier. You will get an email reminder a week before your subscription renews, at which point you can adjust anything as needed!

Is it the same price each time I order a refill?

It’s the same price each time you order whether it’s the first time or a refill, although we do offer 10% off for subscriptions and free shipping for orders over $100. For the first order, the pumps are free. Our plan is for you to order a second bottle when the first is running low. When the first one is empty, just switch the pump over to the new bottle and we pay for the empty bottle to come back to us in the box the refill arrived in to be cleaned, refilled, and reused!

How are the bottles cleaned between uses?

We pre-wash the bottles inside and out, then run them through a cycle in a commercial bottle washer to ensure they are clean and sanitized for their next use!

What should I do with the box the products came in?

The first box you can recycle. Future refill boxes you’ll keep and use to return empty bottles.

How should I prep my empty bottle to be returned?

Often there is still some product left in an “empty” bottle. When the pump stick can no longer reach the shampoo in the bottom of the bottle, add a little water and shake it up to create diluted shampoo. It still bubbles up and works just like regular shampoo, you might just need a little more. This works for conditioner and body wash too!

Once you’ve emptied your bottle a few quick rinses and a little time to dry is all it needs before being placed in the refill box and set out to be returned to us for free. We’ll happily clean, sterilize and refill the bottles and send them back into the world.

What’s the best way to transfer the pump from one bottle to another?

Move the pump straight from your empty bottle to the refill bottle to reduce any chance of contamination by leaving it sitting in your shower and exposing it to air and water. If you’re switching the pump lid to a different product, its a good idea to pump water or rubbing alcohol through the pump to make sure it’s free of residue.

My pump is broken, missing or is it possible for me to get a new one?

You can request a new pump here! 

What’s the best way to open your boxes so I can reuse them?

To open cut the shipping label along the bottom of the box. Then pull the two tabs out on either side of the labels to open the lid. When you ship the box back just place the return label over the shipping label to seal it closed.

What if my mail carrier doesn't pick up my box full of empty bottles?

If they don’t pick it up the first time, put a note on your mailbox, or on the box itself, letting them know it needs to be picked up.

I lost my box. Can you provide a box so I can send empty bottles back?

We don’t provide boxes but you can use any box to ship the bottles back as long as it is not a USPS priority mail box. Try and package them with some paper so they do not get dented if you can!

SUSTAINABILITY

I recycle already. Why do I need a reusable bottle?

When you recycle a plastic bottle only 10-20% of it can actually be successfully recycled, and even that portion is often downgraded into another lower form of single use plastic. Due to the downgrading process, recycling only delays plastic’s trip to the landfill, where it lasts for hundred or thousands of years. Meanwhile, the plastic waste that avoids the landfill has a high chance of ending up polluting our oceans thanks to its durability.

In contrast, our aluminum bottles can be recycled without any quality loss. In fact, recycling aluminum requires less energy than was needed to make the bottles in the first place.

Is Plaine Products' shipping carbon neutral?

Our shipping is now carbon neutral! Plaine Products has partnered with We Are Neutral, a 501(c)3 environmental non-profit that helps businesses measure, reduce, and offset their carbon footprints through environmental education as well as hands-on carbon reduction and offset initiatives.

The carbon footprint created to ship your orders is offset through native tree plantings, energy upgrades for low-income families, methane abatement programs at local landfills, and more.

Is online shopping sustainable?

It’s something we very much consider. It’s why we designed the bottles to last as long as possible and put smaller than normal pumps on. It’s also why we use the U.S. Postal Service so no extra trips are created. Researchers from the MIT Center for Transportation & Logistics found that traditional brick-and-mortar shoppers have more than double the environmental impact of online shoppers. You can read more about our efforts on our Sustainability Page!

What materials do you use to package your products for shipping?

We are currently working with the local office of Pratt Industries. Their award winning boxes are made from 100% recycled material and, because they are close to our headquarters, we’ve reduced our supply shipping footprint. Best of all, Pratt worked with us to develop boxes that eliminate the need for additional fill. They are strong enough to work for shipping refills and returning empty bottles to be refilled and reused. Because of their durability, we are able to use the boxes an average of five times before they are recycled. We use reinforced paper tape to seal the box to ensure they are able to be recycled when they can no longer be reused.

What are you doing to lessen your footprint and be a sustainable brand?

We founded Plaine Products to provide natural, quality products in sustainable packaging, making it easier for everyone to use a little less plastic in their lives. Each year we publish a Sustainability Report to share in-depth information about our work to reduce greenhouse gas emissions, packaging waste, and more! You can download the report here.

ORDERS & SHIPPING

Does Plaine Products accept returns?

We want you to feel comfortable. If our full sized bottles don’t work out within 30 days you may return your products for a refund, but we ask that you cover the return shipping charges. Sulfate-free products often require time for your hair to adjust. Check out our tips for making the switch to natural products above.

Our address: Plaine Products
803 Floral Ave.
Terrace Park, OH 45174

Please note that shipping charges on your original order will not be refunded unless the package was incorrectly shipped or you received defective merchandise.

Along with the bottles please include a note with your name, order number and your request for a return so we know who to credit.

If you have received a damaged product, or if your box is missing a pump or a lid, please contact us within 30 days of delivery and we will solve the problem.

 

Should I send back very dented or damaged bottles?

No, it’s actually better not to send back bottles that are too dented or damaged for us to reuse. The good news is aluminum can be recycled without any quality loss, so they can be turned  into other aluminum products an infinite number of times. When plastic is recycled it’s downgraded and can only be recycled once or twice.

How do I track my Plaine Products order?

Once you’ve successfully placed an order you’ll receive an email confirmation from us that your order is processing.

When we ship your order we’ll send another email with the USPS tracking information! At this point, your order will show as Completed in our system, which means it’s on the way.

If you have any questions email us at Orders@plaineproducts.com

Is Plaine Products' shipping carbon neutral?

Our shipping is now carbon neutral! Plaine Products has partnered with We Are Neutral, a 501(c)3 environmental non-profit that helps businesses measure, reduce, and offset their carbon footprints through environmental education as well as hands-on carbon reduction and offset initiatives.

The carbon footprint created to ship your orders is offset through native tree plantings, energy upgrades for low-income families, methane abatement programs at local landfills, and more.

How soon will my order ship?

Your order will ship within one business day of being received. Shipping takes between 2 – 4 days depending on your proximity to our Cincinnati, OH headquarters.

What happens if my shipment goes missing?

If your shipment is missing, we need to be notified via email within 30 days of receiving your shipping notification. We will work with you to find the products or replace them.

HAIR CARE TIPS

Do you have any tips for making the switch to natural hair care products?

When you switch to natural hair care, there still can be a “transition” period because it doesn’t contain sulfates or silicones. It may take up to two weeks for hair to get used to sulfate-free ingredients. Here are some tips for the adjustment period:

  • Wet your hair thoroughly before applying Plaine Products shampoo. This makes it easier to apply the shampoo and distribute it through your hair.
  • Start with a small amount of shampoo. People expect sulfate-free shampoo to lather like a normal shampoo, and when it doesn’t, they apply even more shampoo to their hair. Although that rich lathery foam may not be there (sulfates are chemicals that create the foamy lather), the shampoo is still cleaning your hair.
  • Apply more water, not more product, which will help distribute the shampoo through your hair. Plaine Products shampoos are concentrated and a little can go a long way.
  • Shampoo a second time. Because sulfate-free shampoo lathers less, it can be more difficult to remove dirt and oil from your hair. Shampooing a second time helps remove the oil and dirt and clean your hair more thoroughly. You may notice more foamy lather the second time.
  • Be sure to thoroughly rinse your hair to remove any residue so your hair doesn’t feel heavy.
  • Follow up with sulfate-free Plaine Products conditioner to moisturize your hair. When applying conditioner,  concentrate on hair ends. Applying conditioner at the roots can weigh down your hair and even cause your roots to appear greasy. Rinse well.
I have curly hair, will your products work for me?

Yes! For curly hair, we recommend leaving the conditioner in for a few minutes while you shower to achieve soft, manageable hair. Or skip the shampoo altogether. You can also use the conditioner as a leave-in product on days when you need extra conditioning, or apply it to dry hair to help tame the mane. You can also read this blog post about how our Shampoo, Conditioner, Hair Repair, and Beauty Oil are Curly Girl Method Approved!

My hair is prone to static. How can your products help?
  • Usually static occurs in the hair when there is no humidity or moisture in the air-you are correct, like in the winter months. If you live in a dry climate, perhaps a humidifier can help add moisture back into the air. One thing to try is a deep conditioning treatment. Shampoo your hair as usual and leave in the conditioner for five minutes before rinsing. This will add some extra moisture to your hair. A wooden or metal comb is better than plastic because plastic is non-conductive and causes static electricity when you comb your hair.
  • Another option is product: Plaine Products Hair Repair is a light spray detangler. It replenishes moisture in the hair and can be used in place of a conditioner on fine hair, or after conditioning as a detangler for thick or curly hair. Simply spray on damp hair focusing on the ends and air dry or blow-dry as usual. 
  • If you prefer an oil, our Beauty Oil is another option. Lighter than Argan Oil, this oil is a hydrating blend of Helianthus annuus (sunflower) seed oil, Vitis vinifera (grape) seed oil, squalene (olive derived), and Simmondsia Chinensis (jojoba) seed oil and can be applied to the ends of hair to tame flyaways, frizz, and bring the shape back to curls.

BULK & WHOLESALE

I’m interested in carrying Plaine Products in my store. How can I do that?

We’re delighted to share that Plaine Products has a Wholesale section of our website where you can register as a vendor and place wholesale orders. We love partnering with brick and mortar stores to allow another method for people to avoid single-use plastic. Our bottle exchange system will give your customers another reason to come back to your store.

Do you sell bulk sizes larger than 16 oz. bottles?

Not at this time, no. We do offer 3.5 gallon durable plastic buckets for some of our retail partners to have in their stores, but they are not available for purchase for personal use.

AFFILIATE & REFERRAL PROGRAMS

I love your stuff. How can I help tell the world about Plaine Products?

So glad you asked! We have a Plaine Promoters affiliate program for individuals, bloggers, and nonprofits who use Plaine Products, love them, and want to get others to join them in eliminating single use plastics. Plaine Promoters spread the word about our products and get 10% from every sale they generate.

We also have a Refer-a-Friend program that any existing customer can use! Give your friends $15 to try our products for the first time, and with each friend’s first order, you’ll get $15 in your account as a thank you for ensuring a little less plastic in the world.

If you have other questions please send them to us. We are always adding to the FAQ page as new questions arise.

HOW IT WORKS

For information on how the reuse process works, visit our HOW IT WORKS page.
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Every year 93% of all adult Americans tested are positive for the plastic chemical BPA.